Singpass (Singapore Personal Access) is the digital identity system for Singapore residents, enabling secure access to government and private sector services online. This guide provides a step-by-step process to obtain a Singpass account, the requirements, and tips for setting up your account seamlessly.

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1. What is Singpass?

Singpass is a unified login system that allows users to access:

• Government services (e.g., CPF, IRAS, ICA).
• Private services like banking, insurance, and healthcare.
• Secure digital transactions such as document signing or identity verification.

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2. Eligibility for Singpass

You are eligible to apply for a Singpass account if you meet the following criteria:

• Nationality/Residency:
  • Singapore Citizen (SC)
  • Singapore Permanent Resident (PR)
  • Foreign Pass Holder with a valid FIN (e.g., Employment Pass, Work Permit, S Pass)
• Age: At least 15 years old.
• Identification Document: A valid NRIC (for SC/PR) or FIN (for foreigners).

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3. Steps to Obtain a Singpass Account

3.1. For Singapore Citizens and Permanent Residents

Step 1: Visit the Singpass Website

1. Go to www.singpass.gov.sg.
2. Click on “Register Now” under the login section.

Step 2: Verify Your Identity

You will need your:

• NRIC Number: Found on your Singapore ID card.
• NRIC Date of Issue: Located on the back of your NRIC.

Step 3: Provide Contact Information

• Enter your mobile number and email address.
• Ensure the contact details are accurate as they will be used for verification and account recovery.

Step 4: Set Up Credentials

1. Choose a strong password following Singpass guidelines:
   • Minimum 8 characters.
   • At least one uppercase letter, one lowercase letter, and one number.
2. Set up 2-Factor Authentication (2FA):
   • SMS OTP: A One-Time Password sent to your mobile phone.
   • Alternatively, activate the Singpass Mobile App for biometric or QR code login.

Step 5: Activate Your Account

• A confirmation will be sent via SMS or email.
• Log in to your account using your NRIC and password to activate it fully.

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3.2. For Foreigners with a FIN

Step 1: Confirm Your Eligibility

You must have a valid FIN and one of the following passes:

• Employment Pass
• S Pass
• Dependant’s Pass
• Long-Term Visit Pass
• Work Permit
• Student Pass

Step 2: Visit the Singpass Website

1. Go to www.singpass.gov.sg.
2. Select “Register for Foreigners” under the registration section.

Step 3: Verify Your Identity

You will need:

• FIN Number (from your Work Pass or Visit Pass).
• FIN Issue Date (located on your pass).

Step 4: Set Up Contact Details and Credentials

Follow the same process as described for Singapore Citizens and PRs.

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4. Setting Up Singpass Mobile

Singpass Mobile enhances the functionality of your account with features like biometric login, QR code scanning, and access to a Digital IC.

Steps to Set Up Singpass Mobile

1. Download the App:
   • iOS: Apple App Store
   • Android: Google Play Store
2. Activate Your Account:
   • Log in using your Singpass credentials.
   • Enable biometric authentication (fingerprint or face recognition) for enhanced security.

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5. Troubleshooting and FAQs

Q1. What if I forget my NRIC or FIN issue date?

• For Citizens and PRs: Check the back of your NRIC.
• For Foreigners: Refer to your Work Pass or contact the issuing authority.

Q2. How long does it take to activate my Singpass?

• Most accounts are activated instantly if all information is accurate.

Q3. What if I don’t receive the SMS OTP?

• Ensure your mobile number is registered correctly.
• Contact Singpass support for assistance if the issue persists.

Q4. Can I register Singpass overseas?

Yes, you can register from anywhere, as long as you have internet access and the required documents.

Q5. Do I need to renew my Singpass?

No, Singpass does not require renewal. However, you should update your contact details whenever they change.

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6. Support and Assistance

If you face issues during registration:

• Helpdesk Hotline: +65 6643 0555 (Monday–Friday, 8 AM–8 PM; Saturday, 8 AM–2 PM)
• Email Support: support@singpass.gov.sg
• Website Support: Singpass Support