How do I chat with an agent on FNB?

If you need to chat with an FNB agent, you can use the FNB Live Chat service, which is available on the FNB website and the FNB App. Here’s how to use the Live Chat service:

  1. Log in to your FNB Online Banking account or open the FNB App on your mobile device.
  2. Look for the “Help” or “Support” section and click on the “Live Chat” option.
  3. You will be connected to an FNB agent who will assist you with your query. Depending on the volume of inquiries, you may be placed in a queue until the next agent is available.
  4. Once you’re connected to an agent, you can type your query in the chat window and wait for the agent’s response. You can also attach any relevant documents or screenshots to the chat if necessary.
  5. The FNB agent will help you with your query and provide any necessary information or assistance.

It’s important to note that the FNB Live Chat service is available during certain hours, so you may need to check the FNB website or app to confirm the service’s availability. Additionally, depending on the complexity of your query, you may be directed to a different department or channel for assistance.