Dear Maureen,
Thank you for reaching out, and I’m sorry to hear about the trouble you’re experiencing with the UIF online application system.
From what you’ve described, it sounds like the system has incorrect or outdated employer information linked to your ID or work history. This sometimes happens when employer declarations submitted to UIF are incorrect, or if there’s a system mismatch.
Here’s what I recommend you do:
Step-by-Step to Resolve:
Do not attempt the third application attempt just yet ; as the system may lock you out.
Contact the UIF Call Centre immediately and explain your situation:
UIF Toll-Free Number: 0800 030 007
Operating hours: Monday to Friday, 08:00 – 16:00
Ask them to verify and correct the employer records associated with your ID.
You may also email the UIF support team with screenshots (if possible) and a detailed description:
📧Online Support Email: ufiling@labour.gov.za
If you’re close to a Department of Labour office, visiting in person can sometimes speed up the resolution — especially if you’re at risk of being locked out of the system.
Please keep a copy of any emails you send, and try to speak to a UIF consultant directly over the phone if possible they can manually reset or guide you through the correction.
Let me know if you need help drafting the email to UIF or finding your nearest Labour Centre.
Wishing you the best of luck with your claim