Singpass (Singapore Personal Access) is Singapore’s digital identity system that allows users to access government, banking, and corporate services securely online. While it was originally developed for Singapore Citizens (SCs) and Permanent Residents (PRs), Singpass is also available to eligible foreigners with a valid FIN (Foreign Identification Number).

This guide provides a detailed walkthrough for foreigners to understand, register, and use Singpass effectively.

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1. Overview of Singpass for Foreigners

Foreigners in Singapore can use Singpass to:

• Access government services (e.g., MOM, CPF, ICA).
• Manage personal finances through banking and financial portals.
• Sign documents digitally using the Singpass Digital Signature.
• Securely verify identity for online and in-person transactions.

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2. Eligibility for Singpass

2.1. Who is Eligible?

Foreigners residing in Singapore can register for Singpass if they hold a valid FIN and one of the following passes:

• Employment Pass (EP)
• S Pass
• Work Permit
• Dependant’s Pass (DP)
• Long-Term Visit Pass (LTVP)
• Student Pass
• EntrePass
• Personalised Employment Pass (PEP)

2.2. Age Requirement

You must be at least 15 years old to register for Singpass.

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3. Registering for Singpass as a Foreigner

Step 1: Prepare Required Information

Ensure you have:

1. FIN Number: Found on your Singapore-issued pass (e.g., EP, DP, etc.).
2. Date of Issue: Located on your pass or provided by MOM or ICA.

Step 2: Visit the Singpass Website

1. Go to www.singpass.gov.sg.
2. Click “Register Now” or navigate to “Register for Foreigners”.

Step 3: Verify Your Identity

1. Enter your FIN Number and Date of Issue.
2. Verify your contact details:
   • Mobile number registered in Singapore.
   • Email address for communication.

Step 4: Set Up Your Account

1. Create a secure password:
   • At least 8 characters, including uppercase, lowercase, and numbers.
2. Set up Two-Factor Authentication (2FA):
   • Choose SMS OTP (One-Time Password) or activate the Singpass Mobile App.

Step 5: Activate Your Singpass Account

Once registration is complete, you will receive a confirmation email or SMS. Log in to activate your Singpass account.

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4. Setting Up the Singpass Mobile App

The Singpass Mobile App enhances the experience by offering biometric authentication, a digital IC, and a QR code login system.

Step 1: Download the App

• For iOS: Download from App Store.
• For Android: Download from Google Play.

Step 2: Link Your Account

1. Log in with your Singpass credentials.
2. Enable biometric login (fingerprint or facial recognition) for secure and quick access.

Step 3: Enable Push Notifications

Activate notifications to approve transactions and logins securely in real time.

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5. Accessing Services with Singpass

Once registered, you can access over 2,000 services, including:

1. Government Services:
   • Ministry of Manpower (MOM): Work Pass transactions.
   • Central Provident Fund (CPF): Contributions and account statements.
   • Immigration & Checkpoints Authority (ICA): Visa extensions, re-entry permits.
2. Banking and Financial Services:
   • Apply for loans, open bank accounts, or check balances.
3. Healthcare:
   • Book medical appointments, view records, and submit claims.
4. Corporate Services:
   • Authorize transactions for your employer or company.
5. Utilities and Lifestyle:
   • Pay bills, access insurance services, and manage subscriptions.

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6. Troubleshooting and Common Issues

6.1. I Don’t Know My FIN Date of Issue

• Check the back of your work pass or refer to MOM/ICA documentation.
• Contact the issuing authority for assistance.

6.2. My Mobile Number or Email is Not Recognized

• Ensure your details are updated with MOM or ICA.
• Update your contact information through the respective government agency.

6.3. Account Locked After Multiple Failed Attempts

• Use the Forgot Password option on the Singpass website.
• Follow the steps to reset your password using your registered mobile or email.

6.4. Unable to Set Up the Mobile App

• Check your device compatibility:
  • iOS 13.0 and above or Android 6.0 and above.
• Ensure you have a stable internet connection.

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7. Security Features of Singpass

7.1. Two-Factor Authentication (2FA)

• Enhances security by requiring an additional verification step via SMS OTP or biometric login.

7.2. Face Verification

• Uses AI-powered facial recognition for added protection during sensitive transactions.

7.3. Account Lockdown

• Singpass automatically locks accounts after multiple failed login attempts to prevent unauthorized access.

7.4. End-to-End Encryption

• Protects all data and transactions carried out using Singpass.

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8. Frequently Asked Questions (FAQs)

Q1: Can foreigners use Singpass outside Singapore?

Yes, you can access Singpass services globally if you have internet access.

Q2: Is Singpass mandatory for foreigners?

While not mandatory, it is highly recommended for foreigners as many essential services (e.g., CPF, healthcare, and immigration) require Singpass login.

Q3: How do I update my Singpass details?

Log in to your account at www.singpass.gov.sg and update your profile under Settings.

Q4: What if my Work Pass expires?

Your Singpass account remains active as long as you have a valid FIN. Upon pass renewal, your account details will be updated automatically.

Q5: Is the Digital IC in Singpass recognized legally?

Yes, the Digital IC in Singpass is recognized for identity verification in Singapore.

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9. Support and Assistance

If you face any issues while registering or using Singpass, contact:

• Singpass Helpdesk: +65 6643 0555
• Email Support: support@singpass.gov.sg
• Website Help Section: www.singpass.gov.sg