Dock master job description

A dock master is a professional who is responsible for managing and overseeing operations at a marina or dock. They are in charge of making sure that the dock runs smoothly and efficiently, while also ensuring the safety and security of the boats and boaters who use it. A dock master typically has a wide range of responsibilities, including:

  • Assigning boat slips to boaters: The dock master ensures that boats are properly moored and that they fit in the assigned slips. They may also need to make adjustments to the layout of the marina or dock to accommodate larger or smaller boats. They also ensure that the boats are parked in the right location according to their size and the number of slips available.
  • Collecting fees: The dock master is responsible for collecting slip rental fees, as well as any additional charges for services such as electricity or water hookups. They keep accurate records of all fees collected and ensure that all payments are properly processed. They also ensure that the bills are generated and sent to the customers on time.
  • Enforcing rules and regulations: The dock master ensures that all boats are properly registered and that boaters are following all safety guidelines. They enforce rules regarding noise levels and the use of common areas. They also ensure that the boaters are following the marina’s rules and regulations.
  • Providing assistance to boaters: The dock master answers questions, provides directions, and helps boaters with any problems or issues they may have. They may also coordinate with other marina staff to provide additional services, such as fueling or pump-out services. They also assist boaters with boat launches and boat recovery when they are docking or leaving the marina.
  • Coordinating maintenance and repairs: The dock master oversees the maintenance of the marina and its facilities and coordinates with outside contractors for more extensive repairs or renovations. They also ensure that the facilities are well-maintained, clean and in good working order.
  • Overseeing safety and security: The dock master ensures that the marina or dock is well-lit and that there are adequate security measures in place to protect the boats and boaters. They may also coordinate with local law enforcement or other emergency services in case of an emergency. They also conduct regular safety inspections of the marina or dock to ensure the safety of the boaters.
  • Customer Service: The dock master is responsible for ensuring the satisfaction of the customers. They handle customer complaints and resolve issues promptly and efficiently. They also ensure that the marina or dock is providing the best possible service to its customers.
  • Marketing and Promotions: The dock master is responsible for promoting the marina or dock through various channels such as social media, local events, and other marketing strategies. They also develop and implement marketing plans to increase the visibility of the marina or dock and attract new customers.
  • Overall, a dock master plays a vital role in ensuring that a marina or dock runs smoothly and efficiently while providing a safe and enjoyable experience for boaters. They are responsible for a variety of tasks, including assigning boat slips, collecting fees, enforcing rules, providing assistance, coordinating maintenance and repairs, overseeing safety and security, customer service, marketing and promotion. They must have a good understanding of boating, marina operation, and management to be successful in this role.