1. Visit the update your SASSA SRD grant contact details page
2. Enter your ID number
3. Enter your Application ID (*if you do not know your application ID, read below on how to find it)
4. Click the “Submit” button
5. Enter your email address and new cellphone number
6. Click the “Submit” button
7. Select your reason for changing the cellphone number (was your cellphone stolen/ list, or did you use someone else’s mobile number to apply and now cannot get hold of that person, or is there another reason why you no longer have access to the mobile number you applied with)
8. Enter the OTP you received via SMS
9. Click the “Submit” button
10. Your contact details have now been updated

A Guide to Changing Your Cellphone Number with SASSA for Seamless Communication

Staying connected with the South African Social Security Agency (SASSA) is crucial for beneficiaries of various grants, including the R350 Social Relief of Distress (SRD) grant. If you’ve changed your cellphone number and need to update it with SASSA, this guide will walk you through the steps to ensure seamless communication and access to important updates regarding your grants.

1. Visit the Official SASSA Website: Begin by accessing the official SASSA website at https://www.sassa.gov.za/. It is essential to use the legitimate website to safeguard your personal information.
2. Log into Your SASSA Profile: If you have an existing online profile, log in using your username and password. If you don’t have an account, you may need to register for online access. Follow the registration prompts to create a secure login.
3. Navigate to the Profile Management Section: Once logged in, look for the section related to profile management or updates. This may be labeled as “My Profile” or something similar. Navigate to the page where you can manage your contact information.
4. Locate the Cellphone Number Update Option: Within the profile management section, find the option to update your cellphone number. This may be listed under “Contact Details” or a similar category.
5. Input the New Cellphone Number: Enter your new cellphone number accurately in the provided fields. Double-check the information to ensure there are no errors that could affect communication.
6. Verify the Change: Some changes, including updates to cellphone numbers, may require additional verification steps. Be prepared to follow any prompts or instructions provided to confirm the change.
7. Submit the Changes: After entering the new cellphone number and completing any necessary verification steps, look for a button or option to submit the changes. Confirm the submission to finalize the update.
8. Check for Confirmation: After submitting the changes, you should receive a confirmation message on the website. This confirmation may include details about the updated cellphone number and any additional steps, if necessary.
9. Monitor Communication from SASSA: Once the cellphone number is updated, monitor your new number for any communication from SASSA. This could include updates on your grant payments, changes in procedures, or other important information.
10. Check Application Status: To ensure the successful update, check the status of your R350 grant application on the SASSA website. This will confirm whether the changes have been accurately reflected in the system.
11. Contact SASSA Helpline (if needed): If you encounter any challenges during the cellphone number update process or have specific questions, don’t hesitate to contact the SASSA helpline for assistance. SASSA staff can provide guidance and support.

Conclusion: Updating your cellphone number with SASSA is a straightforward process when done through the official website. By following these steps, beneficiaries can ensure that they receive important communications and updates related to their grants, including the R350 SRD grant. Stay informed about any changes in procedures, and reach out to SASSA for assistance if needed during the cellphone number update process.