How to Check Road Accident Fund Status

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To check the status of your Road Accident Fund (RAF) claim in South Africa, you have several options. Here’s a step-by-step guide to help you through the process:

Online Claim Status Checker

Steps:

  1. Visit the RAF Website:
    Go to the official RAF website at www.raf.co.za.
  2. Navigate to the Claim Status Checker:
    Look for a section or link related to checking claim status. This is typically found under the “Claims” section.
  3. Enter Your Claim Details:
    You will need your claim reference number and possibly other personal details to retrieve the status.
  4. Submit and Check Status:
    Submit the information and review the status of your claim as provided by the system.

Contacting the RAF Call Center

Steps:

  1. Prepare Your Information:
    Have your claim reference number and personal identification details ready.
  2. Call the RAF Call Center:
    Dial 0860 23 55 23 to speak with a representative.
  3. Request Claim Status:
    Provide the necessary information and ask the representative to check the status of your claim.

Email Inquiry

Steps:

  1. Prepare Your Email:
    Draft an email including your claim reference number, personal identification details, and a request for the status of your claim.
  2. Send the Email:
    Email your inquiry to ccc@raf.co.za.
  3. Wait for Response:
    Wait for a response from the RAF with the status of your claim.

Visiting an RAF Office

Steps:

  1. Locate the Nearest Office:
    Find the nearest RAF office. The main office is in Centurion, but there are regional offices in major cities like Johannesburg, Cape Town, and Durban.
  2. Prepare Your Documentation:
    Bring your claim reference number and any other relevant documents.
  3. Request Claim Status:
    Visit the office and speak with a representative to inquire about the status of your claim.
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Regional Office Example – Johannesburg:

  • Address: 38 Ida Street, Menlo Park, Pretoria, 0081
  • Telephone: 0860 23 55 23

Additional Tips

  • Keep Records: Always keep records of your claim reference number, correspondence, and any other relevant documents.
  • Follow Up: If you do not receive a response within a reasonable time frame, follow up using one of the other methods.

By following these steps, you can efficiently check the status of your Road Accident Fund claim in South Africa.

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