How will I know if my SRD appeal is approved?

Knowing the status of your Social Relief of Distress (SRD) appeal is crucial for understanding the outcome of your request for review. To check if your SRD appeal is approved, follow these steps:

  1. Check Your Communication Channels:
    • SMS Notifications: SASSA often sends SMS notifications to inform applicants about the outcome of their appeal. If your appeal is approved, you may receive a text message notifying you of the decision.
    • Email Communications: Check your registered email address for any communication from SASSA regarding the status of your SRD appeal. Ensure that your email inbox is regularly monitored for updates.
  2. SASSA Online Portal:
    • Log in to your SASSA online profile on the official website (
    • Navigate to the section where you can check the status of your SRD application or appeal. This is typically labeled as “Check My Application Status” or a similar category.
    • Enter the required details, such as your ID number and application reference number.
    • The portal should display the current status of your appeal, indicating whether it has been approved, rejected, or is still pending.
  3. Contact SASSA Helpline:
    • If you haven’t received notifications or are unsure about the status, you can contact the SASSA helpline for assistance.
    • Call the SASSA toll-free helpline at 0800 60 10 11.
    • Provide your ID number and any other required information to the customer service representative.
    • Inquire about the status of your SRD appeal, and they should be able to provide you with relevant information.
  4. Visit a SASSA Office:
    • If you prefer face-to-face assistance, visit your local SASSA office.
    • Bring your identification documents and any reference numbers related to your SRD appeal.
    • Speak with a SASSA representative who can check the status of your appeal and provide information on the decision.
  5. Check Your Bank Account:
    • If your SRD appeal is approved, SASSA will arrange for the payment to be deposited into your bank account.
    • Monitor your bank account for any deposits from SASSA, as this is a clear indicator that your appeal has been approved.
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Remember, the time it takes for an SRD appeal to be processed can vary based on factors such as the volume of appeals, the complexity of your case, and SASSA’s internal processes. Stay vigilant in checking your communication channels, utilize the online portal, and don’t hesitate to reach out to SASSA for updates if needed.

How To Track Your Sassa Status Check Appeal Status

To check on your Sassa grant appeal status you need to have your ID number with you. This is how you track your grant appeal to find out what your appeal status is.

Steps To Track Your Appeal Status

  1. Go to Sassa Appeals Website
  2. Enter ID number
  3. Enter your cell phone number
  4. Track your appeal

Alternatively, you can call the Sassa Call Centre on their toll-free number which is 0800 601 011. If you’ve already submitted an appeal, you don’t need to submit another or contact the Sassa office.

The appeal will be heard by the Social Development Independent Tribunal.

The outcome of your appeal will be relayed through a confirmation message via SMS.