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Tagged: I need to know how to pay telkom
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Staff [OASC].
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June 14, 2025 at 2:34 pm #51790
Momo
ParticipantHi I owe telkom but I want to see how much I owe them because I bought emergency airtime and don’t know how much to pay
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June 19, 2025 at 3:40 pm #51792
Staff [OASC]
KeymasterTelkom South Africa provides several ways to check your balance, including any outstanding emergency airtime debt.
Here’s how you can typically find out:
1. USSD Code (Quickest Method):
*Dial 188# on your Telkom mobile phone and press the call button.
Follow the on-screen prompts to check your airtime balance. This should also show any outstanding emergency airtime.
2. My Telkom App:Download the My Telkom App from Google Play Store or Apple App Store.
Log in to your account (or register if you haven’t already).
Once logged in, you should see an overview of your account, including your airtime and data balances, and likely any outstanding emergency airtime. You can also view your usage history.
3. Telkom Web Self-Service Portal:Visit the official Telkom South Africa website (www.telkom.co.za).
Register or log in to the “Web Self-Service Portal.”
You’ll be able to view your usage history, balance breakdowns, and any outstanding bills.
4. WhatsApp Self-Service:Send a WhatsApp message to 0811 601 700.
Follow the prompts to access your usage information and check balances.
How Emergency Airtime Repayment Works:
Telkom’s Emergency Top Up service works on a “pay later” basis. When you next recharge your airtime, Telkom will automatically deduct the emergency airtime amount you borrowed, plus a small service fee (often R1.10).Example: If you borrowed R10 emergency airtime and recharge with R20, Telkom will deduct R10 (emergency airtime) + R1.10 (service fee) = R11.10 from your R20 recharge. Your remaining airtime balance would then be R8.90.
If you recharge with a lower denomination than the outstanding amount, the full amount of your recharge will be deducted until the full value of the emergency airtime (plus service fee) has been recovered.
If you have any difficulty checking your balance using these methods or need further clarification, you can contact Telkom customer service:From a Telkom mobile phone: Dial 081180
From any other phone: Dial 10210 or 0800 125 011
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