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WHAT DOES A SECURITY CONTROL ROOM MANAGER DO?
Security control room managers are employed by corporations and specialised security companies to protect life and property. They are highly trained, as security work deals with potentially dangerous situations. They work in the security control room, and operate and monitor all the functions within it including surveillance, alarm, telephonic and radio systems, as well as the distribution of keys and recording details in the logbook.
A security control room manager’s tasks may include:
- day-to-day management of the alarm receiving centre control room
- management of a team of control room operators
- directing patrolling security officers to attend to incidents and helping to coordinate situations with the supervisor
- operating security-related and personal protective equipment following departmental procedures
- maintaining the technical security systems
- maintaining strong relationships with emergency services
- producing regular reports for senior management and clients; meeting with clients and customers.
INTERVIEW WITH A SECURITY CONTROL ROOM MANAGER
Why did you choose the security industry?
I actually wanted to become a chartered accountant, but unfortunately there was no money available for me to further my studies. Security was the only option at that stage, and I’ve been in the industry ever since.
What training did you undergo and where?
In order for any person to become a security officer, you need to be registered with PSIRA (Private Security Industry Regulatory Authority). In order to become PSIRA registered, you need to do your security grading (Grade E to Grade A). If you go into the armed response division, you need to be firearm competent and must have armed response training.
Is experience as important as formal training?
Most definitely, formal training can’t prepare you for the real-life situations you’ll be faced with while on the job.
Describe a typical day
There is no typical day. Every day you deal with different people and different situations. We deal with alarm activations and every time an alarm signal is received a person’s life could be in danger.
What do you enjoy most?
I work with a brilliant team of people that make coming to work exciting. I enjoy the different challenges I face on a daily basis, whether it is client or staff related.
Anything you don’t like?
I don’t like an unhappy client. Service delivery is a very important aspect of the business and we always strive to go the extra mile for our clients. The other dislike about this industry is the long hours one has to work.
Have you overcome personal hurdles?
A year ago I was diagnosed with hypertension. As I am working in a stressful environment, I had to teach myself to stay calm in stressful situations.
Your career highlight?
I was promoted to Control Room Manager in 2009. The control room is the heart of the business, so being the Manager means one has a huge responsibility.
Any future goals?
I’m currently studying to become a computer technician and, on completion of this course, would like to enter the IT field, and maybe start my own business.
What makes or breaks a manager in the security industry?
One needs to be focused on service delivery, meeting deadlines, and must have a lot of patience, especially when it comes to staff. You must have good interpersonal and communication skills.
What advice would you give to someone starting out?
In the beginning security was just a job to me, but it has become a career. Hard work and dedication is the only way to climb the ladder in this industry.
Your job in three words
Challenging • Stressful • Enjoyable
WHAT QUALIFICATIONS DO I NEED?
Security control room operators typically start by training to be security officers, often through an in-service training programme with an employer. There are also various diploma and certificate courses offered at various levels of specialisation by colleges and instructors. A school qualification of Grade 10 is required to study certificate courses and a National Senior Certificate is needed to study diploma courses. Make sure to choose a course with a Private Security Industry Regulatory Authority (PSIRA) and Safety and Security Sector Education and Training Authority (SASSETA) accredited training institution. Security officers have to be certified by PSIRA and registered with them before being able to practice as security service providers. Some employers require security officers to have a shooting license.
WHAT SUBJECTS DO I NEED?
Contact each institution for their specific requirements, but these subjects are recommended:
• None
WHERE CAN I STUDY?
Ubuntu Security Training and Development
Grade E to A Training
www.ubuntutraining.co.za
Enforce Training Academy
Grade Training Courses: Security Industry
www.enforce.co.za
Tsu Protection Services
Grade E to A Training
www.tsuafrica.com
Enpower Training Services
Grade E to A Training
www.enpower.co.za
Cape Peninsula University of Technology
Security-related Courses
www.cput.ac.za
Central University of Technology
Security-related Courses
www.cut.ac.za
Damelin Correspondence
Security-related Courses
www.damelin.co.za
Tshwane University of Technology
Security-related Courses
www.tut.ac.za
UNISA
Security-related Courses
www.unisa.ac.za
University of Zululand
Security-related Courses
www.uzulu.ac.za
Vaal University of Technology
Security-related Courses
www.vut.ac.za
Walter Sisulu University
Security-related Courses
www.wsu.ac.za
WHERE CAN I GET MORE INFO?
Private Security Industry Regulatory Authority – www.psira.co.za
Safety and Security Sector Education and Training Authority – www.sasseta.org.za
Security Association of South Africa – www.sasecurity.co.za
Institute for Security Studies – www.issafrica.org
Sources:
www.momentumrecruit.com
www.bris.ac.uk
Related Resources
Student Loans in South Africa: How to Apply and What to Expect
For many young South Africans, accessing higher education is a dream that often comes with a financial challenge. Fortunately, several student loan optionsstrong> are available in South Africa to help fund university, college, or TVET studies. Whether you’re looking for a government loan like NSFAS or a private student loan from a bank, understanding the process is essential for success.
What Are Student Loans?
Student loans are a form of financial aid provided to eligible students to help cover tuition fees, books, accommodation, and other study-related expenses. In South Africa, these loans can come from government institutions like NSFAS or private banks such as Nedbank, Standard Bank, FNB, and Absa. Most loans offer repayment flexibility and low-interest options until you graduate.
Types of Student Loans in South Africa
- NSFAS (National Student Financial Aid Scheme): A government-funded loan/grant program for students from low-income households. Covers tuition, housing, transport, and meals.
- Bank Student Loans: Offered by most major banks. These are credit-based and require a guardian or parent as a co-signer.
- Private Loan Providers: Companies like Fundi offer educational loans covering various costs such as school fees, gadgets, and textbooks.
Requirements to Qualify for a Student Loan
Each provider has its own criteria, but most South African student loans require the following:
- Proof of South African citizenship or permanent residency
- Proof of registration or acceptance at a recognised tertiary institution
- Parent or guardian with a stable income to co-sign (for private loans)
- Completed application form with supporting documents (ID, proof of income, academic records)
How to Apply for a Student Loan
To apply for a student loan in South Africa, follow these steps:
- Identify your loan provider: Choose between NSFAS, a bank, or a private lender.
- Gather necessary documents: ID copies, academic transcripts, acceptance letters, and income statements.
- Complete the application form online or at a branch.
- Await approval: Some banks offer instant decisions, while NSFAS can take a few weeks.
- Receive disbursement: Funds are typically paid directly to the institution or your account, depending on the lender.
Loan Amounts and Repayment
The loan amount you can receive depends on your chosen lender and financial need:
- NSFAS: Covers full tuition, residence, books, and a personal allowance. The loan becomes a bursary if you pass all your courses.
- Banks: Can provide up to R120,000 or more annually, depending on tuition costs and credit history.
Repayment usually starts after graduation or once you start earning an income. Bank loans may require interest-only payments during your studies. NSFAS repayment only begins when you earn above a specific income threshold.
FAQs on Student Loans in South Africa
1. Can I apply for a student loan without a parent or guardian?
For government loans like NSFAS, yes. But most banks require a financially responsible co-signer, especially for students without an income.
2. Is NSFAS a loan or a bursary?
NSFAS starts as a loan, but it converts to a bursary if you meet academic performance requirements. This means you may not have to pay it back.
3. What is the interest rate on student loans?
Private banks offer competitive rates between 5% and 12%, depending on the applicant's credit profile. NSFAS charges a much lower interest rate, usually linked to inflation.
4. What happens if I fail my courses?
If you’re funded by NSFAS and fail, your loan won’t convert into a bursary, and you’ll need to repay the full amount. Banks may continue charging interest, and your co-signer may be held liable.
5. Can I use a student loan to pay for accommodation and laptops?
Yes. Both NSFAS and many bank student loans cover costs beyond tuition, including housing, meals, textbooks, and electronic devices like laptops or tablets.
Final Thoughts
Student loans in South Africa offer a much-needed financial lifeline to thousands of students every year. Whether you're applying through **NSFAS** or a private bank, ensure you understand the **terms, interest rates, and repayment conditions** before signing any agreement. Make informed decisions today to secure your academic and financial future tomorrow.