The process for collecting the R350 Social Relief of Distress (SRD) grant in South Africa typically involved receiving an SMS notification with instructions on how to collect the payment. The SMS includes details such as the approved amount, payment method, and where to collect the grant.
If you do not have access to the phone number provided during the application process or have not received an SMS, it is advisable to contact the South African Social Security Agency (SASSA) directly for guidance. You can reach out to SASSA through their helpline at 0800 60 10 11 or visit your local SASSA office.
Keep in mind that processes and requirements can change, so it’s important to check with the latest information from SASSA or relevant authorities for the most up-to-date guidance on collecting the R350 grant without the original phone number.
Table of Contents
Solutions: What To Do If You Don’t Get an SRD R350 Approval SMS?
If you still don’t receive the critical SRD R350 approval SMS after being accepted, take action by:
- Waiting a reasonable period – Delays of a few days or weeks may resolve without intervention. Avoid panicking prematurely.
- Checking your status on the SASSA website – Log into your account to confirm approval status.
- Calling the SASSA helpline at 0800 60 10 11 for assistance if the site shows approval but no SMS comes.
- Emailing SASSA at grantenquiries@sassa.gov.za about your missing notification.
- Visiting your nearest SASSA office to inquire about the status in person.
- Updating your personal details if you notice any application errors.
- Reporting suspected corruption to the SAPS Anti-Corruption Hotline on 0800 701 701.
- Contacting the Department of Social Development for help escalating unresolve