Can I collect my R350 without SMS?

The Importance of the SASSA Approval SMS

The approval SMS contains critical details beneficiaries need to collect their approved SRD R350 grant funds on time, including:

  • Date, time, and location to pick up the grant money
  • Instructions on how to activate your SASSA grant payment card
  • Information on direct deposit dates if using bank transfer

Without receiving this text notification from SASSA, grant beneficiaries can face major difficulties and delays accessing urgently needed payments in a time of national crisis.

Why You May Not Have Gotten an SRD R350 Approval SMS?

Several issues can disrupt the approval SMS process and prevent on-time delivery:

Incorrect Personal Details

Providing inaccurate personal details like the wrong phone number, email address, or someone else’s name prevents SASSA from sending your approval SMS properly. Thoroughly verify all application information and update any errors.

Delayed Application Processing

Heavy application volumes amid the pandemic can overwhelm SASSA’s capacity, leading to processing delays and lagging approval notifications. Allow ample time for delays due to high demand.

Technical Errors

System errors, network outages, or other IT issues either within SASSA or at mobile providers can also disrupt approval SMS delivery. Contact SASSA to ask if technical difficulties are affecting notifications.

Human Errors

Mistakes during application processing can result in errors and missing approval SMS notifications. Follow up promptly if this occurs.


Sadly, bribery of postal workers handling SRD R350 applications still occurs in some areas. Immediately report any suspected corruption to authorities.

Frequent Bank Detail Changes

Updating your bank details often during the application process confuses the system and can lead to delayed notifications. Maintain consistent details.

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Payment Method Switches

Frequently changing grant payment methods also causes disruptions in timely approval SMS delivery. Stick to one payment method.

Solutions: What To Do If You Don’t Get an SRD R350 Approval SMS?

If you still don’t receive the critical SRD R350 approval SMS after being accepted, take action by:

  • Waiting a reasonable period – Delays of a few days or weeks may resolve without intervention. Avoid panicking prematurely.
  • Checking your status on the SASSA website – Log into your account to confirm approval status.
  • Calling the SASSA helpline at 0800 60 10 11 for assistance if the site shows approval but no SMS comes.
  • Emailing SASSA at about your missing notification.
  • Visiting your nearest SASSA office to inquire about the status in person.
  • Updating your personal details if you notice any application errors.
  • Reporting suspected corruption to the SAPS Anti-Corruption Hotline on 0800 701 701.
  • Contacting the Department of Social Development for help escalating unresolved approval issues.

Preventing SRD R350 Approval SMS Issues

When initially applying, take proactive steps to avoid approval SMS problems:

  • Carefully enter all personal details to ensure 100% accuracy.
  • Only use your own legitimate personal information.
  • Triple check all application details before submitting to SASSA.
  • Maintain consistent contact information and bank details.
  • Stick with one reliable payment method.
  • Only work with SASSA directly for any application changes.
  • Keep documentation proving your approval.

The process for collecting the R350 Social Relief of Distress (SRD) grant in South Africa required individuals to receive an SMS notification with instructions on how to collect the payment. The SMS typically includes details such as the approved amount, payment method, and where to collect the grant.

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However, processes and requirements can change, and it’s recommended to check with the latest information from the South African Social Security Agency (SASSA) or relevant authorities for the most up-to-date guidance.

If you haven’t received an SMS notification but believe your application has been approved, you may consider the following steps:

  1. Contact SASSA directly: Reach out to SASSA through their helpline (0800 60 10 11) or visit your local SASSA office to inquire about the status of your application and ask for guidance on collecting the grant without an SMS.
  2. Check alternative communication channels: Some updates or notifications may also be communicated through other channels, such as email or online portals. Ensure that the contact information you provided during the application process is accurate.

Always follow the official guidance provided by SASSA to avoid any potential issues or misunderstandings. It’s essential to stay informed about any changes in the application and payment processes.